Refunds & cancellation
A straightforward policy for annual Addendo Plus subscriptions.
Last updated 25 August 2026Refund requests
You may request a refund within 14 days of the initial purchase or renewal by emailing support@addendo.org. Include the email address used for your Addendo account and enough information for us to identify the payment. Do not send card or bank details.
How refunds are handled
Paddle is Addendo’s merchant of record and processes refunds to the original payment method. Approved refunds may take several business days to appear, depending on the payment provider. We will confirm the outcome of your request by email.
Cancellation
You can cancel an Addendo Plus subscription from the billing section in Settings. Cancellation prevents the next annual renewal. Unless a refund is granted or applicable law requires otherwise, Plus access remains available until the end of the paid billing period.
After 14 days
Requests received after 14 days are reviewed individually, including cases involving duplicate charges, service failures, or other exceptional circumstances. This policy does not restrict any refund, withdrawal, or cancellation rights that apply under consumer law.
Account deletion
Deleting an Addendo account does not automatically create a refund request. Cancel the subscription and contact support before deleting the account if you also want to request a refund.